About the Information Technology Department 

The Information Technology Department provides the technology infrastructure and support for the academic and administrative needs of the College. Services include maintenance of all college-owned computers, mobile devices, software, network equipment, telephone equipment and computer labs. We oversee all administrative and information systems. Support for faculty, staff and students is provided through our Help Desk. 

Help Desk

The Help Desk is located within the Information Technology Department in the lower level of the Arts and Sciences Building. We are responsible for providing prompt assistance to students, faculty, and staff. The Help Desk is staffed with professional and student computer technicians.

The following services for students are offered:

  • In person, telephone, and e-mail support for educational technology needs.
  • Basic (limited) support for personal computers (Mac or PC)
  • Help with installation of student-owned software or other free programs/utilities
  • Support for our campus Wi-Fi network

Contact information:

The Help Desk is open Monday-Friday from 8:00 a.m. - 4 p.m. Hours may vary on holidays and breaks. Contact the Help Desk at helpdesk@coa.edu, by calling 207.801.5653, or by visiting in person.





The COACard is the official identification card of College of the Atlantic, and is issued to every student and employee.

COACard IDs are currently used for the following services:

All dining services locations: TAB and Sea Urchins

Access to Thorndike Library, as well as interlibrary loan

What should I do if my COACard stops working, is lost, or stolen?

Contact the IT Helpdesk immediately if your card is lost or stolen and we will deactivate it.

Replacing a COACard

Replacement COACards can be obtained @ the IT Helpdesk. A fee of $10 must be paid to the Business Office before a new card is issued unless

  • You have a legal name change processed through the Registrars office and we reuse your existing photo,


  • You have your COACard in your possession (eg: you have not lost it) and it is scratched, cracked, or otherwise damaged through normal wear and tear and we reuse your existing photo.

Location and Hours

The IT Helpdesk is located on the ground floor of the Arts & Sciences building.

Helpdesk hours


8  a.m.- 4 p.m.

Email requests to helpdesk@coa.edu.