If you still have questions after reading read through our FAQs below, please contact the Help Desk at x5653 or from off-campus at 801-5653, or send an email to helpdesk@coa.edu.

COA Phone System

Q. Do the dorms have phones?
A. A community phone is located in the common rooms of every dorm on campus. Please contact your resident advisor if you do not know the phone number to your dorm.

Q. How do I make a call on a dormitory phone?
A. You dial 9 and then the number that you wish to call.

Q. Can I get my own land-line phone?
A. Yes, and you will need to call FairPoint Communications to have that set up (855) 364-5808

Q. What cell phone services are available in the Bar Harbor area?
A. AT&T, Verizon Wireless, US Cellular

Computer Support

Q. Where is Computer Services located?
A. The IT department is located on the lower level in the Arts and Sciences building.

Q. What are the IT Department hours?
A. We have a Help Desk that is usually staffed from 8 am–4 pm throughout the academic year. The fastest way to get help is to email helpdesk@coa.edu.

Q. What type of support does the department offer students?
A. We provide the following support to students: setting up academic software, maintaining antivirus software, removing viruses, troubleshooting network issues or any other issues related to COA accounts. We also have a variety of self-help documents online and have computer tutors available during the academic year. We do not offer hardware support as this could void warranties.

Educational Discounts

Q. What computer companies offer educational discounts?
A. COA students, faculty and staff can get discounts from many computer companies, here are some examples:

• Apple
• Dell
• HP
• Sony

COA students can also purchase software and hardware from the University of Maine Computer Connection: www.umaine.edu/computerconnection

Network and Email FAQ Files

Network Access FAQs (pdf)
Email FAQs (pdf)