- COACard Information
- COA Acceptable Use Policy (PDF)
- COA Email Policy (PDF)
- COA Information Technology New Employee Form (PDF)
- COA Employee Computer Request Form (PDF)
- COA Employee Hardware Service Level Agreement (PDF)
- COA Employee Laptop Use & Procurement Request (PDF)
- COA Employee Loaner Laptop Form (PDF)
- COA Software Agreement for Non-COA Computers (PDF)
- COA VPN Request Form (PDF)
- COA Media Lab User Agreement FY18-19 (PDF)
- COA email on mobile devices (PDF)
- Getting started with your COA Google Calendar (PDF)
- Shoretel Voicemail Quick Reference Guide (PDF)
About the Information Technology Department
The Information Technology Department provides the technology infrastructure and support for the academic and administrative needs of the College. Services include maintenance of all college-owned computers, mobile devices, software, network equipment, telephone equipment and computer labs. We oversee all administrative and information systems. Support for faculty, staff and students is provided through our Help Desk.
Help Desk
The Help Desk is located within the Information Technology Department in the lower level of the Arts and Sciences Building. We are responsible for providing prompt assistance to students, faculty, and staff. The Help Desk is staffed with professional and student computer technicians.
The following services for students are offered:
- In person, telephone, and e-mail support for educational technology needs.
- Basic (limited) support for personal computers (Mac or PC)
- Help with installation of student-owned software or other free programs/utilities
- Support for our campus Wi-Fi network
Contact information:
The Help Desk is open Monday-Friday from 8:00 a.m. - 4 p.m. Hours may vary on holidays and breaks. Contact the Help Desk at helpdesk@coa.edu, by calling 207.801.5653, or by visiting in person.
COACard
The COACard is the official identification card of College of the Atlantic, and is issued to every student and employee.
COACard IDs are currently used for the following services:
All dining services locations: TAB and Sea Urchins
Access to Thorndike Library, as well as interlibrary loan
What should I do if my COACard stops working, is lost, or stolen?
Contact the IT Helpdesk immediately if your card is lost or stolen and we will deactivate it.
Replacing a COACard
Replacement COACards can be obtained @ the IT Helpdesk. A fee of $10 must be paid to the Business Office before a new card is issued unless
- You have a legal name change processed through the Registrars office and we reuse your existing photo,
OR
- You have your COACard in your possession (eg: you have not lost it) and it is scratched, cracked, or otherwise damaged through normal wear and tear and we reuse your existing photo.
Location and Hours
The IT Helpdesk is located on the ground floor of the Arts & Sciences building.
Helpdesk hours
Monday-Friday
8 a.m.- 4 p.m.
Email requests to helpdesk@coa.edu.